HR service provider
Improve customer focus with the emphasis on insight into one’s own behavior, understanding the customer’s behavior and acting appropriately on the basis of the customer ‘type’.
An approach of Game Based Training was chosen. Combination of business game Kolor with a more in-depth look at 3 specific topics inserted between the 2 parts of the game by a Way2Play expert. All of this in a 1-day session rolled out across +300 staff members.
- Customer reports a positive outcome in respect of customer focus with an added bonus for the internal co-operation within the teams;
- The combination of business game and training results in higher engagement during the training;
- The positive association with the learning goals prolongs the learning effect;
- Participants report that from now on, they always perform the reflex to be aware of who ‘’the person’ is they’re talking to, rather than being exclusively focused on the technical content of the question.