One of the world leaders in security, operates in +50 countries
To improve the ‘customer-friendliness’ skills of security staff at a major European airport. The specific circumstances are: brief and fleeting contacts, both passengers and staff members are under stress, many different cultures. It is down to the company to roll out the training which must be facilitated by internal trainers.
Building a tailor-made game with the emphasis on doing , doing, doing. Participants learn, on the basis of culture, personal situation and emotions of the customers, to display the most appropriate and customer-focused behavior. Offered in combination with a Certified Train The Trainerfor 6 trainers.
Meanwhile, the certified trainers are also playing ChipFactory as part of a teamleaders’ program
- Trainers report a very positive experience with deploying business games autonomously.
- A target group that is usually very difficult to engage in training and role play in particular, is utterly engaged thanks to the gaming environment, with a significantly greater learning effect as a clear consequence.
- The simulation in the game provides a high level of recognition of the participants’ own environment, which has provided a strong stimulus to transform knowledge into practice.