Company in the automotive aftermarket with over 23 branches
To implement a new sales mindset. Co-operation between the various departments and units is fundamental to business success. Need for a kick-off where the umbrella message is communicated and a platform created to support an intensive follow-up program.
Moreover, the organization consists of an amalgam of several companies and there are still cultural differences, sometimes even mutual distrust.
The game has to help promote a sense of “we are 1 organization”.
As part of a residential training course the business game Tactic Travel was deployed for +100 employees with an emphasis on the importance of putting the customer at the center, collaborating with the customer in mind and sharing the relevant customer information.
- The Client reports that awareness has clearly been established in respect of collaboration and sharing information and moreover, the importance of making good agreements between the different units.
- Participants report a better sense of group cohesion, the sense of being an important part of the larger whole.