Chip Factory

We have called this business learning game Chip Factory. A business that manufactures and sells poker chips for the casino industry. The manufacturing side has to meet high expectations but management places an equally high value, if not more, on employee satisfaction.

Method

Watch out! It’s not all smooth sailing as you have to face new challenges every day, such as:

• giving corrective feedback;
• how to sell ‘no’;
• paying compliments;
• delegating;
• communicating a difficult message;
• planned coaching sessions.

These are just a few examples of situations that those in a management position have to face every day. After this game you have a toolkit at your disposal that allows you to build from day 1 to create a team that is happier, performs better and will walk on fire for you!

Time for feedback
Each round is followed by a moment of reflection in which we exchange feedback, spot opportunities and draw our conclusions. Once you have played this game, your clients and prospects no longer hold any secrets for you. You are more successful as a sales person and quite simply, you get a lot more pleasure out of your job.

Learning goals for the ‘Chip Factory’ business game

1. How do I communicate with my staff in the most effective way, to make sure that team targets are met whilst making sure that colleagues are content and motivated?
2. Which is the best way for me to give corrective feedback?
3. What is the best way do I communicate a difficult message?
4. How do I delegate a task?
5. How can I translate a difficult company decision into understandable language for the team?
6. Do I know my staff well enough? How do I use this knowledge to approach them in a personal way, so we communicate effectively?
7. How do I deal with a member of staff who is criticizing the company?
8. How do I handle peripheral information?

Applications

This game is suitable for every organisation, either profit or non-profit. The only pre-requisite is the will to provide the proper support to managers, to optimize employee satisfaction and improve the results of the business.

• As a kick-off or sum-up of a particular trajectory;
• Stand-alone business game used in training;
• As part of a training course or training trajectory;
• As a team building activity with a message, used at a company day out, for example.