Unacceptable behavior on the workfloor can create a toxic work environment, leading to decreased productivity, poor job satisfaction, and employee turnover. Addressing these behaviors can be challenging, as they are often rooted in deeply ingrained attitudes and values. Gamification, the use of game elements in non-game contexts, has been found to be an effective tool … Read more

In today’s competitive business landscape, customer service is a critical differentiator. One of the most effective ways to improve customer service is by using positive words in customer contact. Positive words can have a significant impact on customer perceptions and experiences, leading to increased loyalty and positive word-of-mouth recommendations. A study conducted by the Harvard … Read more

Feedback culture is an essential component of organizational development and success. It is a process through which individuals and teams receive ongoing feedback on their performance, behavior, and outcomes. In this article, we will explore the importance of feedback culture in organizations, its benefits, and how it can be effectively implemented to drive organizational success. … Read more

Giving feedback to peers can be a challenging task, and there are several pitfalls to avoid. It is important to remember that feedback can have a significant impact on the recipient’s motivation, self-esteem, and overall performance, so it is crucial to approach it with care and consideration. In this article, we will discuss some common … Read more

Bij gamification worden speelse elementen geïntegreerd in een niet-game context. De onboarding van nieuwe medewerkers is zo’n context waar het voordeel van gamification duidelijk naar voor komt. Je kan maar één maal een eerste indruk maken, niet? De laatste jaren heeft gamification aan invloed gewonnen omdat het is aangetoond dat het de betrokkenheid, de motivatie … Read more